Terms and Conditions

E-Books, Workbooks, DIY Templates and most Courses/Classes become available immediately after purchase (unless there is a pre-order release date or it's a live class) and can be accessed anytime. Due to this, refunds will not be given on any instant download.

All communication is to take place via e-mail. Please allow 1-3 business days for a response. DMs on social media get answered only after e-mails. Clients can request to schedule a phone call to further discuss details of a project. E-mails will be answered during working hours Monday-Friday, excluding weekends and federally recognized holidays. To contact us, please email team@YouAreRaw.com

An order confirmation e-mail is sent immediately following you booking/purchasing a custom design service. You will then be emailed within 2-3 business days after purchase with your design consultation, service agreement, and list of any additional required items that need submitted to begin your project.

All required items are to be submitted before, at least one (1) day prior, to the project start date to prevent the project from being archived or canceled.

All required items (including your service agreement and consultation) must be completed and submitted prior to (at least one day before) your project start date.

If all items have not been submitted prior to your project start date, your design project will be archived for 10 days. If the required items still haven't been submitted within those 10 days and no other agreement has been made, your design project will be cancelled an no refund will be given.

*A fee is required to unarchive a project. If your project is archived, your project start date and turnaround time is subject to change.

We hold the right to cancel a custom design project at any time with no refund given if your actions fall under harassment or threats, you use vulgar or foul language, or if you fail to communicate with us for more than 30 days at any point during the design process.

Each custom design service has its own turnaround timeframe, which can be found in the services description. Your turnaround time does not include any extensive revisions you ask to be made, therefore your project could be completed outside of the stated turnaround time.

PLEASE NOTE: Design turnaround times start on the project start date that you choose when booking a service.

We will relinquish all rights of the completed designs to you, however, we hold the right to post the final designs within our design portfolio, courses/classes, social media platforms and the like for the purpose of marketing, educating or showcasing a past project.

Each custom design project comes with 2 free minor revisions unless otherwise stated. Minor revisions consist of changes like color, image placement, organization, and font changes. Any minor revisions beyond 2 require a $50-$100 fee per additional revision round. Revisions can take 5-7 business days to complete.

The 2 free minor revisions do not consist of an entirely new design and are void once a project is finalized/complete. Major revisions require a fee of up to 60% of the original project cost.

We will not exactly copy original designs. This includes previous designs by us. We can take inspiration or direction from another design but no exact replicas will be made.

Prior to the project start date: 80% of the total project cost can be refunded to you by request and the project will be canceled.

On or after project start date: No refunds will be provided but you can choose to cancel the project.