Terms and Conditions

COMMUNICATION
All communication is to take place via e-mail. Please allow 1-3 business days for a response. DMs on social media get answered only after e-mails. Clients can request to schedule a phone call to further discuss details of a project. E-mails will be answered during working hours Monday-Friday, excluding weekends and federally recognized holidays.
To contact us, please email team@YouAreRaw.com 
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DIGITAL DOWNLOADS & COURSES
E-Books, Workbooks, DIY Templates, and Courses become available immediately after purchase and can be accessed anytime. Due to this, refunds will not be given.
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REFUNDS
We do not provide refunds for any reason.
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CUSTOM DESIGN PROJECTS

AFTER PURCHASE
An order confirmation e-mail is sent immediately following your purchase. You will be emailed within 1-2 business days after purchase with your design consultation, service agreement, and list of required items that need submitted to begin your project.
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TURNAROUND TIMEFRAMES

Each custom design service has its own turnaround time frame, which can be found in the services description. The first design drafts will be sent for review within the timeframe given for your design project. Your design timeframe does not include any revisions you ask to be made.

PLEASE NOTE: Design turnaround timeframes start on the business day following completion of the design consultation, the service agreement has been signed, and all required items have been submitted. 

The turnaround time is subject to change at anytime, and can be delayed in cases of unforeseen circumstances / Acts of God. Although extremely rare, our contract does allow up to 90 days for your design project to be completed. 

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REVISIONS

Each custom design project comes with 2 free minor revisions. Minor revisions consist of changes, like color, image placement, organization, and font changes. Any minor revisions beyond 2 require a $25 fee per additional revision. Revisions can take 2-3 business days to complete.

The 2 free minor revisions do not consist of an entirely new design. Major revisions require a fee. 

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PERMISSIONS

Rare & Worthy Designs will relinquish all rights to the completed designs to you, however, we hold the right to post the final designs within our design portfolio and social media platforms for the purpose of marketing and showcasing a past project.

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COPYING DESIGNS

We will not exactly copy original designs. This includes previous designs by us. We can take inspiration or direction from another design but no exact replicas will be made.

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CONTENT COLLECTION

All required items must be completed and submitted within 10 days of purchase or the agreed upon start date. If all items haven't been sent within those 10 days, your design project will be archived for 30 days. If the required items still haven't been submitted within those 30 days and no other agreement has been made, your design project will be cancelled and no refund will be given.

A fee is required to unarchive a project.

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AUTOMATIC TERMINATION OF PROJECT

We hold the right to cancel a custom design project at any time with no refund given if your actions fall under harassment or if you fail to communicate with us for more than 30 days.

 

PLEASE NOTE

Before you agree to the above terms, please ensure that you understand the above agreement. Please email us at team@youareraw.com if you have any questions or concerns.

 

We hold the right to update these Terms and Conditions at anytime. Your continued use of this website means that you agree to these changes.

 

Effective as of 1/2022