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COMMUNICATION

All communication is to take place via e-mail. Please allow 1-3 business days for a response. DMs on social media get answered only after e-mails. Clients can request to schedule a phone call to further discuss details of a project. E-mails will be answered during working hours Monday-Friday, excluding weekends and federally recognized holidays.

To contact us, please email team@YouAreRaw.com 

We do not provide refunds for any reason.

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An order confirmation e-mail is sent immediately following your purchase / booking. You will be emailed within 1-2 business days after purchase with your design consultation, service agreement, and list of required items that need submitted to begin your project.

TURNAROUND TIMES

Each custom design service has its own turnaround time frame, which can be found in the services description. Your turnaround time does not include any revisions you ask to be made, therefore your project could be completed outside of the stated turnaround time.

PLEASE NOTE: Design turnaround times start on the project start date that you choose when booking a service. Your completed consultation, signed service agreement, and all required items must be sent in prior to your project start date to prevent your design project from being archived or cancelled. 

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CONTENT COLLECTION

All required items (including your service agreement and consultation) must be completed and submitted prior to (at least one day before) the project start date you select when booking a service.

If all items haven't been sent prior to your project start date, your design project will be archived for 10 days. If the required items still haven't been submitted and your unarchive fee has not been paid within those 10 days and no other agreement has been made, your design project will be cancelled and no refund will be given to account for our loss of business.

A fee is required to unarchive a project. If your project is archived, your project start date and turnaround time is subject to change.

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REVISIONS

Each custom design project comes with 2 free minor revisions unless otherwise stated. Minor revisions consist of changes, like color, image placement, organization, and font changes. Any minor revisions beyond 2 require a $50-$100 fee per additional revision. Revisions can take 2-7 business days to complete.

 

The 2 free minor revisions do not consist of an entirely new design and are void one a project is finalized/complete. Major revisions a fee of up to 60% of the original project cost. 

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PERMISSIONS

We will relinquish all rights to the completed designs to you, however, we hold the right to post the final designs within our design portfolio and social media platforms for the purpose of marketing and showcasing a past project.

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COPYING DESIGNS

We will not exactly copy original designs. This includes previous designs by us. We can take inspiration or direction from another design but no exact replicas will be made.

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AUTOMATIC TERMINATION OF PROJECT

We hold the right to cancel a custom design project at any time with no refund given if your actions fall under harassment or if you fail to communicate with us for 30 days at any point during the design process and no refund will be given.

 

PLEASE NOTE

Before you agree to the above terms, please ensure that you understand the above agreement. Please email us at team@youareraw.com if you have any questions or concerns.

 

We hold the right to update these Terms and Conditions at anytime. Your continued use of this website and our services mean that you agree to these changes.

 

Effective as of 1/2022