What's Included?
- One month of custom designed graphics (Available in sets of 10, 20, or 30)
- Priority turnaround time of 3-7 business days**
- One free revision per graphic
- No rush fees
Graphics To Choose From:
- Social Media Content (Newsfeed or Story)
- Branded Templates (Newsfeed or Story)
- Email Header
- Email Signature
- Facebook Cover
- 5 Instagram Highlights
- Digital Flyer
- Business Card
- Thank You Card
- Website Banner
(Logo, Website, and Package designs are not included in this service.)
Know Before You Book:
- Timeframe: Monthly retainers are set for one (1) rolling calendar month.
- Example: If you choose a project start date of the March 13th, the project end date would be April 13th.
- Unused graphics do not rollover into the next month.
- Please Note: Your completed consultation and signed service agreement must be submitted prior (at least 1 day before) the project start date you choose to prevent your project from being archived or cancelled.
- After You Book: You will receive an email in 1-2 business days after booking with your consultation, service agreement, and list of items that need to be submitted prior to your project start date.
- Requesting Designs: Once we've received the above, you will receive a link to a design form where you can request graphics at anytime during your monthly retainer
** (Turnaround time can change depending on the number of graphics requested at one time.)
Please read our policy prior to booking this service. If you have any questions, feel free to email us at team@youareraw.com
CUSTOM DESIGN PROJECTS
Each custom design service has its own turnaround time frame, which can be found in the services description. Your turnaround time does not include any revisions you ask to be made, therefore your project could be completed outside of the stated turnaround time.
PLEASE NOTE: Design turnaround times start on the project start date that you choose when booking a service. Your completed consultation, signed service agreement, and all required items must be sent in prior to your project start date to prevent your design project from being archived or cancelled.
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CONTENT COLLECTION
All required items (including your service agreement and consultation) must be completed and submitted prior to (at least one day before) the project start date you select when booking a service.
If all items haven't been sent prior to your project start date, your design project will be archived for 10 days. If the required items still haven't been submitted and your unarchive fee has not been paid within those 10 days and no other agreement has been made, your design project will be cancelled and no refund will be given to account for our loss of business.
A fee is required to unarchive a project. If your project is archived, your project start date and turnaround time is subject to change.
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REVISIONS
Each custom design project comes with 2 free minor revisions unless otherwise stated. Minor revisions consist of changes, like color, image placement, organization, and font changes. Any minor revisions beyond 2 require a $50-$100 fee per additional revision. Revisions can take 2-7 business days to complete.
The 2 free minor revisions do not consist of an entirely new design and are void one a project is finalized/complete. Major revisions a fee of up to 60% of the original project cost.
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PERMISSIONS
We will relinquish all rights to the completed designs to you, however, we hold the right to post the final designs within our design portfolio and social media platforms for the purpose of marketing and showcasing a past project.
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COPYING DESIGNS
We will not exactly copy original designs. This includes previous designs by us. We can take inspiration or direction from another design but no exact replicas will be made.
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AUTOMATIC TERMINATION OF PROJECT
We hold the right to cancel a custom design project at any time with no refund given if your actions fall under harassment or if you fail to communicate with us for 30 days at any point during the design process and no refund will be given.
PLEASE NOTE
Before you agree to the above terms, please ensure that you understand the above agreement. Please email us at team@youareraw.com if you have any questions or concerns.
We hold the right to update these Terms and Conditions at anytime. Your continued use of this website and our services mean that you agree to these changes.
Effective as of 1/2022
